HourlingSupport
It helps to include your phone model, iOS or Android version, and which version of Hourling you have, if you know it.
Common questions
Will I lose my session if I close the app?
No. Hourling saves the session as you go. Leaving the app pauses the timer so time away isn't counted, and you can resume when you come back.
I forgot to start the timer. Can I still log my study?
Yes. On the Today screen, tap +15, +30 or +60 min. You can adjust minutes and add a note afterwards in History.
Why did my timer stop at 12 hours?
A session that runs for 12 hours was almost certainly left on by mistake, so Hourling stops counting. Hold to finish to keep the time, or discard the session.
My reminders don't arrive.
Check that notifications are allowed for Hourling in your phone's settings (iPhone: Settings → Notifications; Android: Settings → Apps → Hourling → Notifications), and that Focus, Do Not Disturb or battery saver isn't silencing them. Then turn reminders off and on again in Hourling's settings to reschedule them.
How do I restore Hourling Plus on a new phone?
Sign in with the same Apple ID (iPhone) or Google account (Android) you bought it with, open Hourling Plus in the app and tap Restore. Purchases don't move between iPhone and Android.
How do I cancel my subscription?
iPhone: Settings → [your name] → Subscriptions → Hourling → Cancel Subscription.
Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Hourling → Cancel subscription.
You keep Plus until the end of the period you've paid for.
Can I move my study history to another phone?
Your data comes with you when you set up a new phone from a backup of the old one (iCloud or computer backup on iPhone, Google backup on Android). You can also save a copy any time with Settings → Export study log (CSV).
How do I delete my data?
In Hourling, go to Settings → Delete all study data. Uninstalling the app also removes everything stored on your device. See the Privacy Policy for details.